Interviews

Interviewee 1: Ariel Tejeda

  • Age: 34

  • Location: Boston

  • Usage: Rarely uses Snapchat; prefers Instagram and X

  • Pain Points:

    • Snapchat makes him forget conversations because messages disappear

    • Unsure if there is an editing tool to prevent accidental deletion

  • Reaction to Redesign:

    • Liked the idea of clearer settings and message‑saving options

    • Said he would use Snapchat more if it felt less confusing

Interview 2

Interviewee 2: Andrew Ayo

  • Age: 32

  • Location: Boston

  • Usage: Barely uses Snapchat

  • Pain Points:

    • Finds the app confusing

    • Doesn’t feel motivated to stay on the platform

  • Reaction to Redesign:

    • Supported simplifying navigation and making features more obvious

Interview 3

 

  • Age: 37

  • Location: Boston

  • Usage: Heavy Snapchat user

  • Pain Points:

    • Song previews are limited; cannot scroll through full tracks

  • Reaction to Redesign:

    • Loved the idea of improved media controls

    • Said it would make creative snaps more fun

 

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