Evaluation case studies

An in-depth UX evaluation examining Snapchat’s interface friction, navigation barriers, and accessibility gaps. Based on qualitative user interviews conducted in Boston, these case studies detail key usability findings and user-centered design recommendations to empower casual users.

Demystifying settings and account controls

User interviews revealed that critical account preferences and privacy toggles are deeply nested or obscured by unconventional icon placements. Our proposed design brings core settings to the foreground through standard visual hierarchy and predictable layout patterns, drastically cutting task completion times for everyday adjustments.

Clarifying Stories versus direct messaging

Casual users frequently confuse ephemeral feed content with private conversational threads due to overlapping visual signals. By establishing distinct interaction models and consistent screen boundaries between Chats and Stories, we minimize accidental interactions and increase overall user confidence.

Predictable navigation and contextual onboarding

Hidden gesture-only navigation creates steep barriers for casual and first-time participants. Our redesign introduces intuitive spatial navigation cues alongside optional, lightweight guidance cues that allow users to discover camera filters, memories, and tools without ever feeling disoriented.